How to change your email address

Available with: All Shelf plans and subscriptions

Important Note: You can only update the email address associated with your own Shelf user account. Changing email addresses for other users within the account is not supported.

Before You Begin:

• Ensure you are logged into your Shelf account to edit your email address.
• If you've only logged in via a password manager or keychain, ensure you update the stored email address after completing these steps to avoid login issues.
• The new email address cannot be the same as an existing Shelf user's email, unless that user has been permanently deleted.
• If you encounter any issues, support is available at support@shelf.nu or through our live chat.

To Change Your Shelf User's Email Address:

1. Access Your Account Details:
   • Log in to your Shelf account.
   • Navigate to your Account Details page: https://app.shelf.nu/account-details/general
2. Initiate Email Change:
   • Locate the "Mail" field on the page.
   • Click the small Edit/Pencil button next to it.
3. Update Your Email Address:
   • A modal window will appear with the title "Change Email Address" and display your current email.
   • Enter Your New Email Address in the first field.
   • Confirm Your New Email Address by re-entering it in the second field.
   • Click to proceed.
4. Verify Your New Email Address:
   • Shelf will send a Verification Email to your new email address containing a unique code/token.
   • Input the Verification Code in the designated field on Shelf to complete the email change process.

Post-Update Information:

• Password Remains Unchanged: Your Shelf account password remains the same. If you use a password manager or keychain, update the stored email address to match the new one for seamless future logins.
• Multi-Session Logout: After successfully changing your email, you will be logged out of all other Shelf sessions across different browsers/devices. Simply log back in with your new email address and existing password.
• Need Help? Reach out to support@shelf.nu or engage with our live chat support for assistance.

Thank you for using Shelf!

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