How to Change Your Email Address
Learn how to update the email address associated with your Shelf user account through a straightforward verification process.
Change your Shelf user's email address.
Available with: All Shelf plans and subscriptions
Important Note: You can only update the email address associated with your own Shelf user account. Changing email addresses for other users within the account is not supported.
Before You Begin
- Ensure you are logged into your Shelf account to edit your email address
- If you've only logged in via a password manager or keychain, update the stored email address after completing these steps to avoid login issues
- The new email address cannot be the same as an existing Shelf user's email, unless that user has been permanently deleted
- If you encounter any issues, support is available at support@shelf.nu or through live chat
To Change Your Shelf User's Email Address
1. Access Your Account Details
- Log in to your Shelf account
- Navigate to your Account Details page:
https://app.shelf.nu/account-details/general
2. Initiate Email Change
- Locate the "Mail" field on the page
- Click the small Edit/Pencil button next to it
3. Update Your Email Address
- A modal window will appear with the title "Change Email Address" displaying your current email
- Enter your new email address in the first field
- Confirm your new email address by re-entering it in the second field
- Click to proceed
4. Verify Your New Email Address
- Shelf will send a verification email to your new address containing a unique code/token
- Input the verification code in the designated field on Shelf to complete the email change process
Post-Update Information
- Password Remains Unchanged: Your Shelf account password remains the same. If you use a password manager or keychain, update the stored email address to match the new one for seamless future logins.
- Multi-Session Logout: After successfully changing your email, you will be logged out of all other Shelf sessions across different browsers/devices. Simply log back in with your new email address and existing password.
- Need Help? Reach out to support@shelf.nu or engage with live chat support for assistance.
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